This AI in Service Design Course course empowers public servants to enhance their service design capabilities by integrating Generative AI capabilities into traditional methodologies such as customer journey mapping, service blueprinting, and prototyping. Tailored specifically for the public sector, the course teaches participants how to create AI-informed, user-centered services and develop innovative solutions that improve public service experiences.
- Learn how to analyze and understand citizen needs to design user-centered services.
- Gain practical experience in service blueprinting and prototyping to enhance service delivery in the public sector.
- Explore how AI can optimize decision-making, personalize citizen experiences, and anticipate service trends.
- Apply Generative AI techniques to co-create content, simulate user feedback, and generate service design artifacts.
- Participate in hands-on workshops and case studies that equip you with real-world AI and service design tools and methodologies.
Ideal for designers, product managers, business analysts, and anyone aiming to improve public services using modern technologies.
Next Available Sessions:
- Date: April 14-16, 2025
- Location: Ottawa, Canada
- Time: Full Day
- Status: Closed
- Date: September 22-24, 2025
- Location: Ottawa, Canada
- Time: Full Day
- Status: Open
Financial Investment:
- CAD 3990
AI in Service Design Training Overview
AI in service design helps public servants deliver smarter, user-centered services using artificial intelligence.
Benefits of AI in Service Design
This training explores how AI tools support journey mapping, service blueprints, and data-driven solutions.
Why AI in Service Design Matters
AI in service design improves accuracy, personalization, and efficiency across the public sector.
Enriching Your Skills
Explore our Technical Writing and Storylines course for complementary skills.
For more on AI’s impact in public service, visit this OECD report on digital government.