Gov Design Academy
Gov Design Academy
Gov Design Academy

Digital Tools

Unlock your organization's potential with our innovative digital tools designed to streamline processes and enhance customer experiences.

CX Tool

CX Tool is a customer experience management digital system developed in alignment with the international model for customer experience in government. CX Tool system equips the entity with a fully digitalized environment that will seamlessly lead the entity’s customer experience transformation journey. It is the fit-out solution that will facilitate achieving the government entity’s customer experience vision and objectives.

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CX Strategy

The system provides the entity with a fully automated module to develop and govern the customer experience strategy and monitor the performance of the components related to it using strategic KPIs and operational action plans.

CX Project Management

The system equips the entity with a project management module that helps them in creating the improvement action plans, assigning a project manager, and assigning a team member to each activity. Also, the system allows the entity to monitor the progress of the projects periodically by generating comprehensive progress reports.

Service Catalog & Performance

CX Tool allows the users to smoothly upload the entity’s services and the details related to it using a predefined and customized service card template. Also, the system provides the entity with a full-service performance management section that will allow them to measure the performance of each service periodically and generate interactive performance reports and dashboards.

Service Priority Matrix

The system provides the entity with a service prioritization module Allowing the entity to enter the service score based on predefined and customized measures and KPIs and then generate a total score for each service to identify the priority agenda.

Governance Workflow

The system provides the entity with a customized governance workflow to manage the approvals of the strategic KPIs results, service KPIs results, progress of the organizational improvement projects, and service improvement initiatives.

XQUAL

XQUAL is a service design project management tool developed in alignment with the international model for customer experience in the government design dimension. The design for XQUAL tool provides the entity with a fully digitalized environment that gives them a bird’s eye view over the full-service design cycle.

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Journey Mapping

The tool allows the entity to manage complex design projects that include intervention of multiple partners by providing them with a state-of-the-art customer journey mapping module tailored to address the complexity of public services.

Initiatives Prioritization

The tool provides the entity with a quadrant chart used to prioritize initiatives based on predefined criteria that can be customized based on the entity’s directions.

Action Planning

The tool provides the entity with a comprehensive improvement initiative management module to develop the initiatives action plan and monitor the progress of each initiative.

Support Teamwork

The tool allows the project manager to add the service design multidisciplinary team to the project and add different permissions to each team member.

Governance Workflow

The tool provides the entity with a customized governance workflow to manage the progress of the project plan and improvement initiatives actions.

Ready-Made Templates

The tool provides the entity with ready-made and customized templates that can be used during the different service design steps such as templates for employee focus groups, customer focus groups, ideation, prototyping, ..etc.