This course helps public servants enhance their service design skills, covering topics like customer journey mapping, service blueprinting, and prototyping, tailored to the public sector. Participants will learn to design user-centered services and develop innovative solutions to improve public service experiences. Through workshops, case studies, and interactive sessions, you’ll gain practical skills and earn a certification as a recognized service designer, ready to deliver impactful services. Ideal for designers, product managers, business analysts, and anyone aiming to improve public services.
During this course, you will:
- Learn how to analyze and understand customer needs to design user-centered services.
- Gain practical skills in service blueprinting and prototyping to enhance service delivery in the public sector.
- Participate in hands-on workshops and case studies that will equip you with real-world service design tools and techniques.
Next Available Sessions:
- Date: April 14-16, 2025
- Location: Ottawa, Canada
- Time: Full Day
- Status: Open
- Date: September 22-24, 2025
- Location: Ottawa, Canada
- Time: Full Day
- Status: Open
Financial Investment:
- CAD 3990