Join HNW Research and Management Consultancy as a Senior Analyst, where you’ll play a vital
role in crafting impactful, human-centered experiences. Collaborate with cross-functional
teams to research, design, and optimize end-to-end service experiences that drive value and
innovation.
Key Responsibilities:
- Conduct in-depth user research to gain insights into user needs, preferences, and pain
points using various research methods (qualitative and quantitative). - Design and facilitate interactive workshops using design thinking principles to foster
collaboration, align stakeholders, and generate creative solutions. - Develop comprehensive customer journey maps, and process flows to visualize
customer interactions and identify areas for enhancement and innovation. - Create and iterate on prototypes, conduct user testing, and integrate feedback to
continuously improve service designs. - Collaborate closely with cross-functional teams, including product, engineering, and
business units, ensuring alignment and seamless execution of service initiatives. - Develop and deliver presentations with compelling storytelling and data visualization to
effectively communicate insights and strategies to stakeholders. - Stay informed on industry trends, best practices, and emerging tools to bring
innovative approaches to the team.
Requirements:
- Bachelor’s in industrial engineering or design management, Master’s in Engineering
Systems Management, or a related field. - Minimum of 2 years of experience in Consultancy, Service Design, Strategy
Development, or a related role. - Proficiency in design thinking methodologies, with proven experience in applying them
to real-world challenges. - Exceptional communication skills, with the ability to present ideas effectively and
persuasively, both in written and verbal formats. - Expertise in creating polished presentations and storytelling through slides, with
advanced Excel skills for data management and analysis. - Arabic Speaker
Location: Abu Dhabi
Job Type: Full-Time
Contract length: 24 months