The Service Oasis, 5 steps for extraordinary customer experience in the public sector
Have you ever imagined that the great outdoors can teach you something about customer experience? In our program, you will live a unique journey through in which you will leverage the harsh outdoor environments to your advantage. You will master the art of offering extraordinary experiences using our 5 steps model for extraordinary customer experience in the public sector.
The Public Sector Customer Experience Certification (PSCX) recognizes that adopting a customer experience-centric approach is not limited to the private sector. But instead, should be tailored to fit the unique characteristics of service that is associated with the Public Sector. The PSCX aims to empower practitioners through unique, and extraordinary learning methods to give a more comprehensive, and extensive grasp of the discipline of customer experience, that is fully customized and relevant to the public sector.
Practitioners can expect to walk away from this program with an increased ability to achieve more favorable results from all of their customer interactions by providing a superior, and internationally competitive level of Public Sector service that is necessary to achieving increased levels of trust, delight and advocacy within the diverse pool of personas that constitute the community in which your customer experience entity aspires to serve.