This course helps public service professionals master customer experience (CX) strategies adapted from the private sector to meet rising customer expectations and overcome national challenges. Participants will learn how to design and deliver services that are reliable, simple, and effortless, ensuring satisfaction and trust. Through this training, participants will gain a comprehensive understanding of the latest developments in customer experience and acquire the tools needed to implement the International Model for Effortless Customer Experience with confidence.
During this course, you will:
- Be introduced to the latest developments in customer experience practices.
- Understand the fundamentals of the International Model for Effortless Customer Experience in the public sector.
- Be equipped with the best tools and techniques to implement this model and transfer the knowledge to other employees.
Next Available Session:
- Date: May 18-20, 2025
- Location: Ottawa, Canada
- Time: Full Day
- Status: Open
Financial Investment:
- CAD 3990