Certified Service Designer

This comprehensive course is tailor-made for public servants looking to deepen their understanding of service design principles and practices. The course covers key topics such as customer journey mapping, service blueprinting, and experience prototyping, with a special focus on tailoring these skills to the public sector. Participants will learn how to analyze customer needs, design user-centered services, and develop innovative solutions that enhance public service experiences. The course includes hands-on workshops, real-world case studies, and interactive sessions led by experienced service designers. By the end of the course, participants will have the skills and knowledge to effectively design and deliver impactful services in the public sector, earning a certification as a recognized service designer. This course is ideal for designers, product managers, business analysts, and anyone interested in improving public service experiences.